Last updated: October 15, 2025
Use of Burnout to Brilliance, Dana Flanagan, and all affiliated programs (including but not limited to the Burnout to Brilliance Membership, Coaching Community, CRM Subaccount, Affiliate Program, and all workshops, courses, and digital offers) constitutes your acceptance of and agreement to comply with this billing policy.
All accounts are set up on a prepaid basis. Payment must be received by Burnout to Brilliance before access is granted to any billable product or service. In the event of a free or trial period, valid payment information must be on file before your account is activated. You are required to maintain an active and valid credit/debit card on file for recurring monthly or annual subscriptions and any usage-based fees.
All recurring subscriptions are automatically invoiced and charged to the card on file. Each trial offer is limited to one per person, per product. Multiple trial purchases or cancellations may result in account termination.
If it is determined that a user intentionally avoids payment or misuses self-billing or account management tools to bypass charges, Burnout to Brilliance reserves the right to immediately suspend all related accounts and bill for unpaid usage.
Billing is based on the products and services outlined in your plan. Some features, such as text messaging, emails, calls, hosting, or digital event access, may incur additional usage-based fees. Payment receipts are sent electronically with each purchase and may also be requested through customer support.
All credit/debit cards on file are automatically charged on your subscription billing date.
Payment Failure: If a card fails to process successfully, access to your product or account will immediately pause.
Deactivation: Burnout to Brilliance reserves the right to remove data or content from its servers for accounts in nonpayment status.
Cancellations: Cancelling a subscription immediately ends access to your account and any connected tools or community features. If you wish to reinstate access for the remaining subscription term, please contact support.
Collections Fee: Accounts sent to a third-party collections service may incur a $35 processing fee in addition to existing balances.
Chargebacks: Initiating a chargeback may result in a $50 fee per occurrence.
Interest: Past-due balances may accrue interest at 1.5% per month or the maximum rate allowed by law, whichever is lower.
Burnout to Brilliance accepts most major credit cards and, in some cases, PayPal.
Invoices are automatically generated and payments collected at the start of each billing period. Your billing cycle begins on the date of purchase (or renewal date for annual plans).
To prevent future charges, cancellations must be submitted at least 10 days before your next billing date. Subscription fees are nonrefundable, and Burnout to Brilliance does not prorate unused time or features except where required by law.
Each Burnout to Brilliance CRM account includes a set monthly allowance for text, email, and telephony usage.
Approximate values per $10:
10,000 emails
805 text segments (160 characters each)
475 minutes outbound calls / 780 minutes inbound calls
Carrier and international rates may vary. Emojis and images increase message size.
Overages are billed in $10 increments (or higher based on use). A minimum $1.00 charge may apply to small balances. Continued account access requires prompt payment of any overage charges.
Unlimited features (when applicable) must be used within normal business standards. Excessive or abusive usage—including unusually high email sends, bandwidth usage, or system calls—may result in throttling, suspension, or termination.
Unlimited accounts may not be shared or resold. Burnout to Brilliance reserves the right to redefine or withdraw unlimited features with notice.
Subscriptions are offered on a monthly or annual basis, depending on the plan selected.
Downgrades or plan changes take effect on the next billing cycle and may result in the loss of certain features or access levels (such as CRM tools or coaching replays). Please contact support to initiate any change.
Burnout to Brilliance maintains a strict NO REFUND policy.
Access to the membership, courses, and CRM system includes proprietary tools, content, and resources that cannot be returned once accessed. Therefore, no refunds are issued for partial or full subscription terms, including renewals.
If you encounter issues, please contact our support team through email or live chat for assistance.
To cancel your Burnout to Brilliance subscription:
Submit a cancellation request at least 10 days before your next billing date.
Requests must be made through the Support Portal or by emailing support.
Keep a copy of your cancellation confirmation for your records.
Cancellations do not dismiss outstanding balances. Any unpaid invoices remain due. Accounts with unpaid balances may be referred to collections.
Before initiating a chargeback, you agree to allow Burnout to Brilliance 30 days to resolve any billing dispute.
If a chargeback is filed without prior contact, a $50 processing fee will apply, and your account may be suspended. Regardless of the outcome, unpaid balances remain collectible and may be sent to a collections agency.
All applicable taxes, duties, or government assessments are the responsibility of the customer. Where legally required, these will be added to your invoice.
If you provide a valid tax exemption certificate before purchase, we will remove applicable tax from your billing.
Please reach out with any questions or concerns regarding billing or account management:
📧 [email protected]